Responsible Gambling

Our Commitment to Responsible Gambling

Crownaud is committed to providing a safe and enjoyable entertainment experience for all our players. We believe that gambling should always remain a fun and social activity, not a source of financial or personal hardship. This page outlines the tools, resources, and support available to help you or someone you know stay in control, current as of 2026.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Common warning signs include spending more time or money on gambling than intended, chasing losses, neglecting work or relationships, borrowing money to gamble, and feeling anxious or irritable when trying to cut back. If you notice these signs in yourself or a loved one, it is important to seek help early and consider using the tools available on Crownaud.

Setting Deposit Limits

Crownaud allows players to set daily, weekly, or monthly deposit limits on their accounts to help manage spending. These limits can be adjusted at any time through your account settings, though increases may be subject to a short cooling-off period to encourage thoughtful decision-making. Setting a deposit limit is a simple and effective way to keep your gambling within a budget you are comfortable with.

Taking a Time-Out

If you feel you need a short break from gambling, Crownaud offers a time-out feature that temporarily suspends your account access for a period of your choosing, typically ranging from 24 hours to several weeks. During this period, you will not be able to log in or place any bets. This option is designed for players who simply need space to reassess their habits without committing to a longer-term exclusion.

Self-Exclusion Options

For players who require a more extended break, Crownaud provides a self-exclusion facility that can restrict account access for six months, one year, or longer. Once self-exclusion is activated, it cannot be reversed before the selected period ends, and marketing communications will also cease during this time. We encourage players considering self-exclusion to also reach out to independent support organisations for additional guidance.

Account Verification and Age Restrictions

Crownaud requires all players to verify their identity and confirm they are of legal gambling age before accessing real-money games. This process helps protect minors and vulnerable individuals from accessing gambling services. We take underage gambling prevention seriously and may request additional documentation at any stage to confirm eligibility.

Support for Family and Friends

Problem gambling does not only affect the individual, but also their families, friends, and wider community. If you are concerned about someone else's gambling behaviour, it is important to approach the conversation with care and encourage them to seek professional support. Local support organisations often provide resources specifically designed for family members and loved ones affected by gambling harm.

Seeking Professional Help

There are numerous independent support organisations in Australia that offer free, confidential counselling and assistance for individuals affected by problem gambling. We encourage all players to consult local helplines, community health services, or gambling support charities relevant to their state or territory for professional advice. Crownaud does not provide counselling services directly but supports the use of these external resources.

Reviewing and Updating This Policy

Crownaud regularly reviews its responsible gambling practices to ensure they remain effective and aligned with industry standards. This page was last updated in 2026 and may be revised periodically to reflect changes in our tools, policies, or applicable guidance. We encourage players to check back periodically to stay informed of any updates.